Person Centred Support at Home

Delivering a tailored care plan with a person centred support approach is the Mosaic way

Our home care services are tailored to suit individual needs. Matching each person’s needs and aspirations is important to ensure that personal outcomes are met.

A person centred planning approach means that we ask two fundamental questions:

• Who are you, and who are we in your life?
• What can we do together to achieve a better life for you now and in the future?

Person centred planning is a process of continual listening, and learning; focused on what is important to someone now and for the future; acting upon this in alliance with their friends and family.

How we apply our person centred approach

A mosaic care plan is created by listening and understanding what is important to the individual we are supporting. We also involve their loved ones and other health and care professionals as needed so that we can work together.

We all think about, and plan our lives in different ways; some people have clear ideas about what they want to do and how they want to achieve it, whereas others may not and decide as they go along. It is important we help everyone achieve their goals in the way they want to.

We spend time regularly taking with our customers and reviewing goals and outcomes, we can change care planning as and when required. This approach ensures that we are always helping in a way that best reflects their needs and wishes.

The five key features of person centred planning

We are committed to delivering objectives and the five key features of Person Centred Planning, which are:

• The customer is always at the centre of the whole process; their rights and ability to make informed choices being integral to this
• Family members and friends are full partners; their contribution and value is recognised and invited
• Services are delivered in the context of the life of each customer chooses, both now and in their future; recognising the valuable contribution each person can make to their chosen community
• There is a shared commitment to recognising and acting upon each persons rights
• The process is organic; it will grow and change according to the needs and aspirations of each person and the rate of change and growth will be determined by them